Meetze Plumbing - Frank Medley, President
July 15, 2005
Mr. Tony Lee
Manning NavComp Inc.
13706 Research Blvd., suite 211
Austin, TX 78750
Dear Tony,We have been using your RASTRAC® GPS System since May 2004 and have been extremely pleased with the results. Since the installation, I have been able to document an average increase in number of service calls each day by 2 calls per day for the department. Now, that may not sound like much, but when you figure that our average service call is $250, that’s $500 more per day or $10,000 more per month. Based on the increased productivity the system paid for itself in less than 2 months!
At first, some of the men thought that we were going to use the system just to “keep an eye on them”, but they quickly realized that it is a tool that makes them more efficient. For example, if they are on a job & need extra help, or if they need a part that is not on their truck they call to find out who is closest to them. That way they just get the part or help from the closest truck to them instead of having to drive all the way to the supply house.
Another thing they like is if they are in an area that they are not familiar with, they call in & I am able to “walk them in” to the location of the call.
Other areas that RASTRAC® has benefited us are:
• Verifying Timesheets (especially after hour & weekend calls)
• Documenting “time on job” for invoicing customers on time & material jobs
• Dispatching tow trucks to vehicles that have “broken down” or been involved in an accident
• More accurately let customers know how soon the technician will be at their house (they are impressed when I can tell them exactly what street & where on that street they are on)Feel free to have any of your prospects call me & I will be happy to talk with them about how the RASTRAC® GPS system has made our company more efficient & more profitable.
Sincerely,
Frank Medley
Dispatcher
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